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Customer Support

Should you have any issues with our products or service, simply complete the contact form, and we'll respond as soon as possible! Normally, you'll hear from us within 48 hours. However, during high-demand times like Black Friday and Christmas, our response time may extend up to 5 days. We appreciate your patience!

Collaboration & Promotions

If you're a professional lifestyle and fashion content creator interested in collaborating with us, just fill out the contact form. We'll respond to you as soon as possible.

Shipping & Delivery

My order hasn't arrived yet, and it's past the estimated delivery date. What should I do?

Track your order using the tracking system to see the latest status of your parcel.

If the parcel has arrived in your country, contact your local postal office for further information.

Please note that only business days count towards the delivery timeframe. The production time for your order is separate from the shipping period, which can extend the overall delivery time.

Example:

  • You placed an order on April 1st, Friday.
  • Processing your order will take 1-3 business days.
  • The estimated delivery time is 3-7 business days.
  • If the shipment is lost, the shipping provider has up to 10 additional business days to locate the parcel.
  • Your maximum estimated delivery time is April 29th, Friday.

If this maximum time has passed and the status is still unclear, please contact us.

What countries do you ship to?

We offer shipping to most countries worldwide.

How much does the shipping cost?

Shipping costs vary based on your location. The total shipping fee will be displayed during the checkout process before you finalize your purchase.

What happens if my package is lost or damaged during shipping?

In the rare event that your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

How long does the shipping take?

Typically, shipping takes between 5 to 14 business days from the date of order confirmation. Delivery times may vary depending on your location and any unforeseen logistical challenges.

Order status

I have not received my order confirmation, but I have been charged.

Please ensure that you are monitoring the email linked to your purchase. Check your spam folder as well. Given current high demand, your order confirmation email may not arrive instantly; please allow up to 24 hours for delivery. If you have reviewed your spam folder and waited the full 24 hours without receiving the confirmation email, please contact us, and we will assist you promptly.

When will my order ship?

Orders typically ship within 1-3 business days after they have been placed, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Can I change or cancel my order after it has been placed?

Once an order has been placed, changes or cancellations may not be possible due to our fast processing times. Please contact us immediately after placing your order if you need to make any changes, and we will do our best to accommodate your request.